Open 10 am – 10pm, daily
Last appointments and entry into our communal bathing area: 9pm
Communal bathing area begins closing at 9:45pm
Massage and treatment appointments are available daily. We have a limited number of reservations for our communal bathing area. Walk-ins are welcomed. Call our Reservations Center at 415.922.6001 from 10am to 6pm daily, or you can book online at any time.
All appointments must be guaranteed with a major credit card. Gratuities for services are always appreciated.
We cannot accept gift cards or certificates from Spa Finder, Way Spa, nor Spa Wish.
A 50% cancellation fee applies to reservations canceled with less than 24-hour notice. This fee goes directly to the therapists who would have provided your reserved service. This policy helps retain great employees as they rely on us to provide them a full schedule.
All clients who are receiving massage, facial, or body treatment will be required to sign a Waiver of Liability.
Please arrive 15 minutes early for your massage, and 30 minutes or more if you plan on enjoying the communal baths. The earliest you may arrive is two hours before the start of your treatment.
Hot baths, saunas and steam are not recommended for pregnant women or for persons with high blood pressure or a heart condition.
People under the age of 10 are not allowed in the communal baths, and people from the age of 10 to 16 are required to be with a guardian.
Reservations for Communal Bathing:
We do have a limited number of reservations per day for communal bathing entry. If you have a communal bathing reservations, we do require that you arrive within the 15 minute grace period before or after your chosen start time. If you are not present, you will forfeit your appointment and your name will be put on the Wait List. A no show fee may apply.
The Wait List
At times the communal baths are at capacity, which requires the guests using the baths to wait for an available locker. No, we don’t like it either, but, it’s the only way we know to allow everyone to be comfortable. Please note that the waiting list is often longer on Tuesday nights and all day Friday, Saturday, and Sunday. As we do not limit anyone’s time in the baths, we cannot give an exact time for entrance.
If you have a massage or treatment appointment and are using the communal baths, you will not need to sign the waiting list. This assures that the people receiving treatments can be timely for their appointments.
You must be present to put your name on our wait list. Also, while you must be present to receive a key, you will not lose your place if you choose to leave our waiting area. Japantown and Fillmore Street offer a plethora of cafes, sushi bars, and boutiques to wile away the time.